We hope that it never happens, but in case if there will be detected any flaw or the watch will stop working correctly during the warranty terms, please, be sure to contact us (by sending e-mail with the info about the watch) and we will provide you with the information about what to do next.
Unfortunately, most of the countries don’t have any authorized services for warranty repair of the Russian watches, that is why sometimes we ask our customers to send the flaw watch back to us and provide all the warranty services in Moscow.
Please, pay attention!
It is the customer who should pay for the shipping fees while sending the watch to Moscow for repair.
When the watch is repaired we send it back to your address. All the fees for shipping of the repaired watch from Moscow to your country are paid by Smirs.com
Please, pay attention!
The whole procedure can take about 2 months!
This period of time includes about 2 weeks for a delivery from your country to Moscow, time for repair itself and 2 weeks for a delivery of the repaired watch from Moscow to your country.
Moscow, Arbat 11
every day from 10 a.m. till 9 p.m.
Worldwide delivery
every day from 10 a.m. till 9 p.m.
Worldwide delivery